This hands-on guide is a MUST HAVE for Real Estate Team Leaders and their assistants. It has practical advice and dozens of ready-made forms, detailed checklists, and tools including:

• Plans for Setting Goals and Developing the Perfect Daily Schedule
• Telephone and Email Training, including answering techniques and words to avoid
• Advice on establishing a World Class Office Procedures and Policy Manual, including job roles and descriptions
• Open House Management
• Planning Client Events, Team Huddles, and Staff Meetings
• Onboarding & Offboarding Procedures and Admin Training
• Managing your Database

The World Class Admin Assistant book will identify the key roles of a real estate assistant while breaking down the precise workflow of each when serving as a general admin, office manager, listing and buyer agent admin, transaction coordinator, marketing director, and bookkeeper.

Readers will discover how to organize everything from their workspace to meetings and events, and they’ll gain a better understanding of their organization style preferences for space and time.